Returns & Exchanges
At CIVAL Jewelry Studio, we want you to cherish every piece you wear. If you are not completely satisfied with your purchase, we offer returns and exchanges on unworn items within 14 days of delivery.
Initiate Your Request
Email our studio team with your order number and reason for return to receive a pre-paid shipping label and return authorization.
Secure Packaging
Place the jewelry in its original CIVAL gift box and protective pouch to ensure the piece remains scratch-free during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location within 5 business days.
Refund Processing
Once our studio inspects the item, your refund will be issued to the original payment method, typically appearing within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing